Support Investors welcome

Need help or strategic review support? We’ll route you fast.

Send one message, choose email or Telegram for the reply, and we will route it through the same internal support queue used by logged-in dashboard chat.

Send a message Open strategic brief

Fast paths

  • Signals & automation: /signals for freemium/premium feeds, payloads, and delivery health.
  • Dashboard: /dashboard for subscriptions, wallet flows, and billing controls.
  • Strategic brief: /investment for the current product summary and data-room routing.
  • Status: /status for live incidents and planned maintenance.
Avg. reply < 12 business hours Pager for outages

Send one support message

Visitors and logged-in users use the same queue. Choose how we should reply and include the account, wallet, order, or transaction detail if it applies.

Open mail client

How your request is handled

  • Logged-in users keep the thread in the dashboard Support panel.
  • Guest messages create an internal support thread using the email you provide.
  • Admin replies are sent in-app for registered users, or by email/Telegram when you choose an external reply path.
  • Checkout and delivery issues should include wallet, order ref, transaction hash, product, and destination.
Telegram note: A handle is enough for manual follow-up. Direct bot replies require a numeric Telegram chat ID from a started bot conversation.

Contact channels

Tip: Include your CRBOT wallet, invoice hash, bot ID, or order ref in the first message to skip back-and-forth.

Response commitments

  • Most tickets acknowledged within 12 business hours.
  • Outages and delivery incidents get paged immediately—follow /status for codes.
  • Investors receive priority routing with governance and data-room context attached.